We're sorry to see you go! If you need to cancel your Data Doctor subscription, this guide explains the process and what to expect. Your data will remain accessible until the end of your billing period.
Consider these alternatives to cancellation:
Switch to a lower-tier plan if cost is a concern. Keep access to core features at a reduced price.
Contact support about temporarily pausing your subscription if you need a break.
Reach out to our team to resolve any issues you're experiencing before leaving.
Need Help? Before canceling, consider reaching out to our support team. We're here to help resolve any issues and ensure Data Doctor works for your needs.
Follow these steps to cancel your Data Doctor subscription:
Navigate to the Data Doctor app in Salesforce, click on the Settings tab, then select Subscription & Billing from the menu.
Scroll to the bottom of the subscription page and click Cancel Subscription. You'll be asked to confirm your cancellation and optionally provide feedback about your experience.
Review the cancellation details, including when your access will end, then click Confirm Cancellation to complete the process.
Important: Cancellations take effect at the end of your current billing period. You'll retain full access to Data Doctor until that date.
Here's what you can expect after your cancellation is confirmed:
Refunds are handled on a case-by-case basis. Contact our billing team to discuss your specific situation, especially if you're canceling due to technical issues or dissatisfaction.
Your filters and configuration settings remain in your Salesforce environment. However, you won't be able to run new merges until you resubscribe.
Yes. You can resubscribe at any time from the same subscription settings page. Your previous configurations will still be available, so you can pick up right where you left off.
Welcome Back Anytime: If you decide to return, all your rules, templates, and settings will be waiting for you. Simply resubscribe to regain full access.
